Frequently Asked Questions
When installing TrackballWorks on my Windows PC I receive an error message: Unable to install TrackballWorks, 'c:/program files/Kensington/trackballworks.inf'.
The TrackballWorks installer requires Administrative privileges in order to run. You must be logged in as an administrator or have Administrator rights on your computer. To install with Administrator rights, right-click on the executable installer file and click on "Run as Administrator".
Which Macintosh applications are supported in Media Mode?
Media Mode on the Macintosh supports iTunes® as the media player.
Which Macintosh applications are supported in View Mode?
View Mode on the Macintosh OS supports the following applications:
Adobe® Acrobat® 9
Adobe® Lightroom® 2
Adobe® Photoshop® CS3
Adobe® Photoshop® Elements 6
Apple® Numbers 08
Apple® Pages 08
Apple® Preview 4
Apple® Safari
Microsoft® Excel 2004
Microsoft® Excel 2008
Microsoft® Internet Explorer 7
Microsoft® Word 2004
Microsoft® Word 2008
Mozilla Firefox®
Which Windows applications are supported in View Mode?
View Mode in Windows supports the following applications:
Adobe® Acrobat® 9
Adobe® Lightroom® 2
Adobe® Photoshop® CS3
Adobe® Photoshop® Elements 7
Microsoft® Excel 2007
Microsoft® Internet Explorer 7
Microsoft® Word 2007
Mozilla Firefox® 3
Which Windows applications are supported in Media Mode?
Media Mode on Windows supports Windows Media® Player and Apple iTunes®.
Why is the Zoom function in Macintosh Numbers and Preview not working correctly?
Zooming in Preview and Numbers requires assistive devices support to be enabled. To enable this feature, from the Apple menu at the top-left of your screen, start System Preferences, select Universal Access, and then check the checkbox for "Enable access for assistive devices".
What are the supported media-mode applications for my SlimBlade Trackball model 72327?
1. Media Mode on Windows supports Windows Media® Player and Apple iTunes®.
2. Media Mode on the Macintosh supports iTunes® as the media player.
How can I change the view-mode panning sensitivity for an application on my SlimBlade Trackball model 72327?
Install the SlimBlade Trackball driver on your computer.
Press the upper right button on the SlimBlade trackball to enable View Mode, then you can select the following functions:
a. Zoom in and out.
b. Horizontal and Vertical pan.
c. Display 100%
d. Display Fit Width
Can I use different ball of the same size for my SlimBlade Trackball model 72327?
No, the SlimBlade Trackball control ball has been designed with unique reflective qualities for optimum tracking performance. A different ball may not provide sufficient tracking details to provide a good user experience.
The control ball in my SlimBlade Trackball does not roll smoothly in the housing after I cleaned it with soap and water. What can I do?
Please roll the control ball in the palm of your hands for approximately 30 seconds to replace a thin coat of lubrication onto the control ball. The ball actually works best when it is lubricated with a thin amount of natural lubrication which is transferred from your hand. The ball should not be cleaned with water, alcohol, or other cleaners, as this will completely remove the lubrication from the ball.
My SlimBlade Trackball model 72327 sounds noisy and it doesn't roll smoothly in the housing.
The SlimBlade Trackball, model 72327, is coated with a light layer of lanolin to reduce friction and noise.
If the ball makes noise in the housing or is not rolling smoothly please roll the control ball in the palm of your hands for approximately 30 seconds to replace a thin coat of lubrication onto the control ball. The ball actually works best when it is lubricated with a thin amount of natural lubrication which is transferred from your hand. The ball should not be cleaned with water, alcohol, or other cleaners, as this will completely remove the lubrication from the ball.
How do I uninstall the driver for my SlimBlade Trackball model 72327?
How do I uninstall the drivers for my SlimBlade Trackball model 72327 on my Macintosh OS computer?
1. Insert the SlimBlade Driver CD
2. Double-click on the Kensington icon and locate the uninstaller file
3. Double-click on the uninstaller file
4. Follow instructions then restart your computer
How do I uninstall the drivers for my SlimBlade Trackball model 72327 on my Windows PC?
1. Click on Start
2. Go to All Programs
3. Click on Kensington SlimBlade Driver
4. Click on Uninstall