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DR 4358 and 4361 Questionnaire
Please take a few minutes and respond to this brief questionnaire so that we might identify areas in which Kentucky Emergency Management (KYEM) can improve its oversight of the Federal Emergency Management Agency (FEMA) Public Assistance Program and the NEW Delivery Model.
Choose Meeting:
PSWG November 18
First Name*
Last Name*
Phone*
Email*
*REQUIRED
Please select one of the lunch selections stating whether or not you will be attending the provided lunch.*
I will be attending the provided lunch.
I will be unable to attend the provided lunch.
For which disaster did you receive notification of closure:
-Select-
1454
1841
1703
1746
1757
1802
1818
1912
1925
3231
4008
4057
4196
4216
4217
4218
4239
Based on your overall experience with FEMA, please respond to the following:
1. How would you rate your experience in dealing with FEMA staff?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you give examples of issues you have experienced?
2. How would you rate your experience in dealing with KYEM staff?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you give examples of issues you have experienced?
3. Based on your overall experience with the NEW Public Assistance Program delivery and process, please rate your satisfaction to date.
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
4. What was the quality of service received from FEMA?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
5. What was the quality of service received from KYEM?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
6. What was the accuracy and usefulness of information provided by FEMA?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
7. What was the accuracy and usefulness of information provided by KYEM?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
8. Was KYEM staff prompt in responding to and answering requests
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
9. Was FEMA staff prompt in responding to and answering requests?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
10. Did KYEM staff offer pertinent advice?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
11. Did FEMA staff offer pertinent advice?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
12. Was FEMA staff professional and courteous?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
13. Was KYEM staff professional and courteous?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
14. Do you feel comfortable using the PA Grants Portal for future disasters?
Very Good
Good
Average
Poor
Very Poor
If your rating is below Good, can you suggest ways to improve?
15. Do you have issues that have not been resolved?
Yes
No
If yes, please explain:
1. How would you rate your experience in dealing with staff from the Federal Emergency Management Agency (FEMA)?
Very Good
I don't know
Average
Poor
Very Poor
2. How would you rate the accuracy and usefulness of information received from FEMA?
Very Good
I don't know
Average
Poor
Very Poor
3. How professional and courteous would you rate FEMA staff?
Very Good
I don't know
Average
Poor
Very Poor
Based on your overall experience with the KYEM Public Assistance Program, please respond to the following:
4. How much interaction has your entity had with the KYEM Public Assistance Program regarding this disaster?
Frequent
Little
No Interaction
5. When you contacted the KYEM Public Assistance Program, did you know whom to contact?
Frequent
Little
No Interaction
6. When you contacted the KYEM Public Assistance Program with a question or problem about this disaster, was the person knowledgeable?
All of the time
Most of the time
Some of the time
Rarely
Never
7. How would you rate the accuracy, usefulness and timeliness of information received for this disaster?
Very Good
Good
Average
Poor
Very Poor
8. How would you rate KYEM Public Assistance staff’s promptness in responding to a request for this disaster?
Very Good
Good
Average
Poor
Very Poor
9. How professional and courteous would your rate KYEM Public Assistance staff?
Very Good
Good
Average
Poor
Very Poor
10. Once FEMA obligated your projects, were reimbursements sent to you in a timely manner?
Very Good
Good
Average
Poor
Very Poor
11. How would you rate your overall satisfaction with the KYEM Public Assistance Program?
Very Good
Good
Average
Poor
Very Poor
Do you have comments or suggestions on how KYEM can improve customer service? If you were not satisfied, please explain. If you need help – just ask. If you think we are doing something exceptionally well, let us know.
Rev. 04/9/14
*** Lunch will be on your own for this meeting due to "venue catering restrictions". *
**
PLEASE NOTE: Photography and video may be in use during this event. Images taken during this event may be made public and your registration is implied consent.
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