Is your inbox littered with internal correspondence that narrows your pupils while raising your blood pressure? Are you cc:ed or bcc:ed on email exchanges that make you occasionally wonder what your direct reports, and their clients, actually do for a living? (My particular irk is the “forward” linking me to long spools of detailed correspondence that I have zero desire, or need, to review.) If so, then you’re only just peeking into the abyss of digital dysfunction. The bigger communications picture may be even more disheartening.
To Improve Performance, Audit Your Employees’ Emails
Is your inbox littered with internal correspondence that narrows your pupils while raising your blood pressure? Are you cc:ed or bcc:ed on email exchanges that make you occasionally wonder what your direct reports, and their clients, actually do for a living? (My particular irk is the “forward” linking me to long spools of detailed correspondence […]
March 03, 2010
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New!
HBR Learning
Leading People Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
What you need to know about being in charge.