Is your inbox littered with internal correspondence that narrows your pupils while raising your blood pressure? Are you cc:ed or bcc:ed on email exchanges that make you occasionally wonder what your direct reports, and their clients, actually do for a living? (My particular irk is the “forward” linking me to long spools of detailed correspondence that I have zero desire, or need, to review.) If so, then you’re only just peeking into the abyss of digital dysfunction. The bigger communications picture may be even more disheartening.